Real results from real teams

SecureBank Group, a financial services firm with 12 product teams building customer-facing digital banking interfaces, had no standardized way to measure or enforce UX quality. Each team followed different design patterns, accessibility standards varied between squads, and customer-reported UX bugs had increased 35% year-over-year. Leadership wanted to establish UX quality as a governance metric alongside security and performance SLAs, but lacked tooling to measure quality consistently across teams and enforce thresholds without creating bottlenecks.

CloudFlow, a project management SaaS platform used by 800+ enterprise teams, faced a hard compliance deadline. Several of their largest customers required WCAG 2.2 AA compliance as a procurement condition, and a pending EU accessibility directive meant non-compliance would risk contract renewals worth seven figures annually. Their application had over 200 unique views across dashboards, settings, reporting, and collaboration features. A manual accessibility audit of even the highest-traffic views would have taken their three-person accessibility team an estimated six months.

NordicShop, a Nordic e-commerce platform serving 2.3 million monthly active users across five markets, was shipping UX regressions faster than their QA team could catch them. With bi-weekly sprint releases touching 40+ frontend components, visual inconsistencies, broken accessibility, and conversion-killing layout shifts were reaching production regularly. Their manual QA process caught only a fraction of issues, and the feedback loop from customer complaints to engineering fixes averaged 11 days.