Question 1

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time using the Stripe subscription management link. No questions asked.

Question 2

How many audits can I run without signing up?

Accepted Answer

You can run 3 guest audits per day without an account. Sign in for free to get 3 audits per day, or upgrade to Pro for unlimited audits.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and PayPal.

Question 4

Do you offer refunds?

Accepted Answer

We offer a 14-day money-back guarantee on all paid plans.

Question 5

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time from your dashboard settings.

Question 6

What counts as an audit?

Accepted Answer

An audit is a single analysis run against a URL. Each run produces scores and findings based on the page content and structure at the time of the scan.

Question 7

Do you support scheduled audits and alerts?

Accepted Answer

Yes. Paid plans can enable scheduled audits so you can monitor a site automatically. You can also configure notifications when runs fail or when scores drop.

Question 8

Can I run audits for client websites?

Accepted Answer

Yes. You can audit any website you have permission to test. For agencies and teams, upgrade to higher tiers for larger quotas and organization features.

Question 9

Is my data private and secure?

Accepted Answer

We only use audit results to provide the service and improve reporting. Keep API keys and share links private, and avoid scanning sensitive internal pages unless you control access.

Question 10

Do you have an API?

Accepted Answer

Yes. VertaaUX includes API access for programmatic audit runs and integrations. See the Developer Docs for endpoints, examples, and OpenAPI details.

Question 11

How much does a UX audit cost?

Accepted Answer

UX audit costs range from free to enterprise pricing depending on scope. VertaaUX offers a free tier with 3 audits per day, a Pro plan at 29 €/month + VAT for unlimited audits and multi-page crawling, and an Agency plan at 149 €/month + VAT for white-label reports and 100 client workspaces. One-time audit credit packs are also available: 19 € for 10 credits, 79 € for 50 credits, and 249 € for 200 credits — credits never expire. Enterprise pricing is custom-scoped based on volume, integration, and support requirements.

Question 12

Is there a free UX audit option?

Accepted Answer

Yes. VertaaUX lets you run 3 free UX audits per day without creating an account. Each free audit includes the full 7-dimension scoring, WCAG 2.2 issue detection, and actionable recommendations — no signup or credit card required. Sign in to unlock higher limits with Pro.

Question 13

What is included in each VertaaUX plan?

Accepted Answer

All VertaaUX plans include 7-dimension UX scoring, WCAG 2.2 accessibility checks, and AI-powered recommendations. Pro (29 €/month + VAT) adds unlimited audits, multi-page crawling, PDF export, and API access. Agency (149 €/month + VAT) adds 100 client workspaces, white-label reports, bulk auditing, and unlimited seats. Enterprise adds SSO, CI/CD integration, custom SLA, and dedicated support. For occasional extra audits, one-time credit packs start at 19 € for 10 credits.

Pricing

Transparent pricing for every team

Audit credit packs

Features

Free

Pro

Agency

How much does a UX audit cost?

Is there a free UX audit option?

What is included in each VertaaUX plan?

Frequently asked questions