How SecureBank Group Integrated UX Quality into Governance Workflows

The Challenge

SecureBank Group, a financial services firm with 12 product teams building customer-facing digital banking interfaces, had no standardized way to measure or enforce UX quality. Each team followed different design patterns, accessibility standards varied between squads, and customer-reported UX bugs had increased 35% year-over-year. Leadership wanted to establish UX quality as a governance metric alongside security and performance SLAs, but lacked tooling to measure quality consistently across teams and enforce thresholds without creating bottlenecks.

Our Approach

SecureBank Group adopted VertaaUX as the UX quality layer within their existing governance framework. Each of the 12 product teams configured automated audits to run on staging deploys, with results feeding into a centralized governance dashboard. The platform's error budget model allowed teams to set UX quality SLAs — for example, no more than 5 critical accessibility issues per quarter — with automated alerts when budgets were at risk. Monthly governance reviews used the aggregated data to compare quality trends across teams, identify systemic patterns, and allocate remediation resources where they were most needed.

The Results

All 12 teams were onboarded within three weeks, with each team averaging under two hours of configuration effort. After the first quarter of governance integration, the firm achieved 99.2% adherence to their UX quality SLAs. Customer-reported UX bugs dropped 40% compared to the same quarter in the previous year. The governance dashboard gave leadership the visibility they needed to make UX quality a first-class operational metric, on par with uptime and security posture. Three teams independently reported that the shared quality baseline reduced cross-team design inconsistencies.

“UX quality was always important to us, but we had no way to measure it consistently. Now it sits alongside uptime and security in our governance reviews. The error budget model makes it actionable, not just aspirational.”