ux audit vertical
Healthcare UX Audit Template
A healthcare-focused UX audit template prioritizing accessibility compliance, patient trust, and HIPAA-aligned design for portals and applications.
Compliance Priorities
Focus on WCAG compliance, secure form input labeling, and content clarity for patient-facing portals.
Patient Flows to Audit
Evaluate appointment scheduling, records access, and insurance-related flows where friction increases support load.
Reporting
Document issues with severity, remediation steps, and accessibility evidence for internal compliance audits.
How to run a healthcare UX and accessibility audit
Audit a patient-facing healthcare site or portal against WCAG 2.1 AA and patient-flow clarity.
Identify the patient flows in scope
Appointments, records, insurance, prescription refills, and contact-support forms. Audit one representative URL per flow.
Run the audit
Submit each URL to VertaaUX. Each audit returns prioritized findings with severity and a remediation note.
Walk a patient flow with assistive tech
Use VoiceOver or NVDA to traverse the appointment-booking flow end-to-end. Note where the screen reader loses context — those are gaps that the automated audit cannot see.
Document for compliance
Capture the audit URL, the issues fixed, and the date in your internal accessibility log. This evidence supports your accessibility statement and any third-party compliance review.
Schedule recurring audits
Patient-facing flows change quietly when teams add fields or update copy. A monthly automated audit catches regressions before they affect access to care.
Frequently asked questions
- What accessibility standard applies to US healthcare sites?
- WCAG 2.1 Level AA is the practical bar — Section 508 references it directly, and HHS guidance treats it as the baseline for federally-funded health programs. Many states and the Joint Commission's standards align with the same level.
- Does HIPAA require accessibility?
- HIPAA itself addresses privacy and security, not accessibility. But the same patient-facing portals fall under Section 504 and Section 508, and many state laws — accessibility is required, just under a different statute.
- Which patient flows are highest-risk to audit first?
- Appointment scheduling, prescription refill, and insurance information forms. Friction or accessibility failure on these forces patients to call support — costly for the provider and a poor patient experience.
- Can I share audit findings with my compliance team?
- Yes. VertaaUX audit reports include severity, the failing element, and a remediation note suitable for compliance documentation. Save the audit URL alongside your internal accessibility statement.
Related Topics
Healthcare Accessibility Compliance
Ensure WCAG compliance and HIPAA-aligned UX for patient portals and healthcare applications with automated accessibility auditing and monitoring.
Accessibility Regression Testing
Continuously monitor accessibility compliance to prevent regressions and maintain WCAG conformance across every release and deployment cycle.
WCAG Compliance Failures
Accessibility violations that prevent users with disabilities from accessing your website, resulting in legal risk and lost revenue.
More Insights
A focused audit checklist for onboarding, activation, and retention flows in SaaS products. Identify UX friction that drives churn and lost revenue.
Ecommerce Accessibility ChecklistEnsure ecommerce product discovery and checkout flows remain accessible, WCAG-compliant, and conversion-ready with this actionable checklist.
Lighthouse vs VertaaUXCompare Lighthouse performance-only audits with VertaaUX's UX-first approach that includes accessibility, clarity, and conversion analysis signals.
Next.js Accessibility Quick CheckA fast pass to catch common accessibility regressions in Next.js applications before release. Check focus order, ARIA labels, and keyboard navigation.
Turn insight into fixes
Run a VertaaUX audit and share a prioritized action plan with your team.
Start Audit